Getting paper jams with your HP printer is a very common issue. Every HP user faces this issue when they are generally giving a print command. The HP printer paper jam error can occur with any HP printer model and can be fixed easily if the right approach is followed.
The other scenario is when HP printer is showing paper jam error but there is no paper jam. This can happen when you have cleared the paper jam but the printer is still displaying the error message.
All such issues can be resolved by following general troubleshooting methods for removing the jammed paper.
Quick Fixes to Paper Jam Error
Here are the top solutions that you can give a try to fix the paper jam error with your HP printer:
– Clear the Jam from Outside of the Printer
First of all, you need to clear the paper jam from the external input tray, output tray and Automatic document feeder using the given steps:
From the Input tray
- Firstly, press the power button to turn on the printer.
- Disconnect the power cable from the backside of the printer.
- Look for the input tray and pull it to take out the stuck paper.
- Check the paper tray completely for any paper pieces left.
- Place the printer at its position and turn it on.
From the Output tray
- Put the printer off and disengage the power cord.
- Look for the Output tray and take out the entire jammed paper from there.
- Now, try printing and check if the issue has been resolved.
From the Automatic Document Feeder
Similarly, open the ADF cover and remove all the jammed paper from there. Now, try printing and if the HP printer paper jam error persists, move to the next method.
– Clear the Jam from Inside of the Printer
Using a flashlight, check the entire area inside the printer for pieces of paper or other debris that can be responsible for the jam.
- Put the printer on ‘off’ mode and remove the power cord or any other attached cable.
- Removed the jammed paper, if any, from the following areas:
- Open the Ink or toner cartridge access door and remove the jammed paper.
- If the printer has a paper path cover behind the carriage, take that out and remove the jammed paper.
- Take out the jammed paper from the input tray.
- If there is a bottom cleanout door, lift the printer, look and remove any jammed paper from there.
- Take out the paper path cover if required.
- Replace the parts you removed and close all the open doors.
- Reattach the power cord and other cables that were disconnected before and turn on the printer.
– Clean the Paper Feed Rollers
- Turn off the printer and remove all the cables.
- Open the input tray and look for the grey paper rollers.
- Clean them properly to remove all the dirt.
- Make sure the rollers are completely dry before placing them back to the printer.
- Reattach all the cables, turn on the printer and try to print.
– Reset the Printer
Another option to fix the paper jam error is to reset your HP printer as follows:
- Turn the printer on and detach the power cord from the printer.
- Also, disconnect the cable from the wall outlet and wait for about a minute.
- Then reconnect the cable into the wall outlet and also the power cord to the printer.
- Turn the printer on and check if the issue has been resolved.
If the HP printer keeps jamming every time even after applying all the above methods, you can reach out to the official HP Customer Support for help. You can look for your printer name and the paper jam error for further help.